Refund policy

Return Policy

Sun Moon Stars and Crystals wants you to love your purchase. If you’re not satisfied, we’re here to help.

1. Eligibility

•  Time Frame: Returns accepted within 30 days of purchase.
• Condition: Items must be unused, in original condition, with all packaging. Excludes custom, sale items, and digital downloads.

2. Process

• Initiate Return: Contact us at sunmoonstarsandcrystals@gmail.com with your order number and reason.
• Return Shipping: Customer pays return shipping unless the item is defective or incorrect.

3. Refunds & Exchanges

• Refunds: Processed within 5-10 business days after inspection.
• Exchanges: Subject to availability.

4. Damaged Items

•  Contact us with photos and order details for a replacement or refund

Contact Us:

• Email: sunmoonstarsandcrystals@gmail.com
  

Thank you for choosing Sun Moon Stars and Crystals!